Terms and Conditions

You must pay the remainder of the booking on delivery and BEFORE the equipment is setup (Cash or Card
Equipment will only be setup in a clean environment
The equipment is booked as 'dry hire' only, if rain is forecasted unfortunately we will cancel the booking (please check the weather were possible)
Equipment will not be setup if there is excessive pet fouling, dangerous obstructions
Equipment MUST fit the size of the equipment and the additional safe zone around it
Our insurance policy covers the equipment and setup and not the usage of participants, you as the hirer must ensure that if additional cover is required that it is your responsibility to provide cover and that you also provide adequate supervision to meet insurance policy requirements.
You have adequate Home insurance to cover and loss or damage to crazy4bouncing equipment in your possesion
The hirer agrees to ensuring the environment and safe zones are available and will lose there deposits if not
Deposit are non refundable unless the weather is deemed unsafe to deploy equipment (see cancellation policy below)
If you would like to cancel the booking due to pending bad weather, an alternative agreed date will be negotiated
Any losses or inconvenience caused by a cancellation is not the responsibility of crazy4bouncing
The equipment has both an age and height limit please ensure that these restrictions are adhered to
Adult supervision is required at ALL TIMES whilst the equipment is in use and use your responsibilities
All shoes, jewellery, earrings, sunglasses, watches or anything sharp that can damage the equipment is removed (£200 repair charge)
No silly string, face paint or ink pens are allowed on the equipment as this could damage the paint work (£100 repair charge)
No smoking on or near the equipment (this includes barbecues/BBQ)
No hanging or climbing on the side walls or on top of the equipment this can be extremely dangerous
No food, drink including sweets and chewing gun
If the equipment is dirty on collection a cleaning charge of £100 will be levied
Do not allow more than the safe number of people to use the equipment (equipment MUST be supervised)
Somersaults, acrobatics, colliding, pushing is strictly forbidden
Pets are not allowed on the equipment
No one with any pre-medical conditions is to use the equipment e.g. neck injury, healing bones, blood pressure, heart conditions
If the equipment is deflated all safely precautions must be taken i.e. no one is using the equipment
Equipment should not be used if the jumping bed becomes wet for whatever reasons
in the event of heavy rain whilst the equipment is in use, it must remain inflated and electrical equipment is covered.
If the blower stops working, ensure that no body uses it and the equipment is folded inwards to reduce damage and and health and safety issues and that crazy4bouncing are informed immediately.
No electrical sockets are shared with crazy4bouncing equipment.
crazy4bouncing will not be held accountable for any damage to your property whilst gaining access to erect the equipment, it is important that the hirer ensures that there is clear and safe access. crazy4bouncing can refuse to deliver if access is not safe.
crazy4bouncing will not be held accountable if they are not advised of any underground piping that could be damaged when stakes/securing pegs are hammered into the ground.
If the customer has double booked with another provider and fails to cancel within the stated refund period (see cancellation policy section) then all payments are due in full
We have the right to refuse equipment delivery if we deem that the location/environment does not meet the acceptable standards
You do not have the right to hold on to crazy4bouncing equipment in a even of a dispute it must be returned at the end of the hire. Any additional costs will be sought via courts and reported to the police.
In order to deliver and pick up the equipment within our 25min allotted time the hirer must

Clear access outside their property or hall, without blocking the street or carpark for other users
Distance between our delivery vehicle and location is less then 20meters
Access to the garden or hall is clear and wide enough for the equipment (~2.5meters width)
The location is clear of garden equipment, trampolines, pet mess
Washing lines are taken down
overhanging tree branches are cut and the grass has been mowed
Cash is not ready or have to get cash from the cash machine, due to time limits our driver has the right to refuse and move onto the next delivery

Cancellation Policy

If you cancel +4 weeks before hire then a full refund will be provided
If you cancel between 4 and 3 weeks 50% will be refunded
Less than 3 weeks notice no refunded will be given
** The main reason for the above is because when you book a item it is taken off the website and reserved solely for you an no one else can book it, therefore we will be refusing business on the agreement that you will hire. Most people book +4 weeks in advance therefore we have a chance of re-booking an item if you cancel, however less than 4 weeks makes it more difficult to hire out the item. Therefore we suggest that you are 100% sure before you book**
Equipment is hired on a 'dry hire' basis only, we have no control over the weather, therefore if it is wet or windy (or both) making it unsafe to setup the equipment we will provide a full refund, there will be no exception to this rule as the safety of your children must come first and we are the experts.
You also have the option of cancelling your current booking and moving it to another date (if it is available and not already booked out), again the above stage cancellation fee's apply if an alternative date cannot be found or agreed, we will try to be as accommodating as possible
There maybe instances that crazy4bouncing may need to cancel a booking at the last minute, this could be for any of the following, but not limited to vehicle breakdown, equipment breakdown, (blower, damaged castles/slides), staff shortages, ill health etc..etc, any losses or inconvenience caused to the customer by a cancellation is not the responsibility of crazy4bouncing (note : a refund of any money paid will be issued)
If your booking is less than 4 weeks from the hire date, the above terms still apply
If the customer has double booked with another provider and fails to cancel within the stated refund period then all payments are due in full.

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