Privacy Policy

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Short version: We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.

Long Version: In this document, ‘we’ refers to and its representatives. ‘You’ refers to visitors to our website and our customers.

Who is responsible for your data?
Our data protection officer and company owner is. The data protection officer is responsible for making sure that your data is stored and processed safely.

Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services as a . This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons.

We only store or process data which you have given directly to us and which we need to run our business.

Types of Data Collected    

Personal Data    

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:  

• Email address 
• First name and last name 
• Phone number 
• Address, State, Province, ZIP/Postal code, City 
• Cookies and Usage Data

Use of Data    

Crazy4Bouncing uses the collected data for various purposes:     

• To provide and maintain the Service 
• To notify you about changes to our Service 
• To allow you to participate in interactive features of our Service when you choose to do so 
• To provide customer care and support 
• To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service 
• To detect, prevent and address technical issues

How long will we keep your data?
We may need to keep your personal details until up to [Number of Years] years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from us.

Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.

If you send your details over a social media platform, that platform may keep a copy of your messages.

We do not sell or give your data to any third parties for their marketing purposes.

Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.

How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.

Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.

How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.

How does our website use cookies?
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.

Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.

CANCELLATION POLICY

Cancellations on arrival due to not fitting: All sizes and dimensions are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainmentb WET OR BAD WEATHER IS NOT A VALID REASON FOR TURNING US AWAY WITHOUT NOTICE AND THE CANCELLATION CHARGE WILL STILL APPLY.  Please remember that inflatables shall not be used in wind conditions above 24hpm and in wet conditions. The hirer will remain responsible for suitable action to be taken to avoid injury unless our staff have been provided to assist at an additional cost.  

Please bare in mind we reserve the right to cancel your booking at any time and will not be held liable under any circumstances.  The Beaufort scale of wind force has been listed below to assist with your decisions. 

Please print a copy of this for use with an anemometer on the day. If you don't have one, please let us know in advance and we will be happy to provide one on the day for you free of charge. After all safety is paramount!